Training/Facilitating

Developing human resource capital is imperative to maximizing the effectiveness of every organization. Performance improvement programs are a necessity to advancing your people, maintaining top talent, and gaining the competitive edge.
 
Enhance competence, confidence, and accountability of the people who lead and/or represent your company by incorporating behavioural-based training programs that focus on action and results.

 
 
 
 

Click here for a list of covered by Transcend Training & Communications

 
 
 
 

Why Transcend Training & Communications

We have developed our reputation by providing results not just smile sheets. Our programs are created using adult learning principles and experiential learning: an action-based approach focused on learning by doing. This influential method of training vastly increases the potential for behavioural change and long-term impact. During our programs, participants are given the time to work through situations that correspond with their current role and work environment. Follow up coaching for program participants is provided to ensure implementation and further enhance learning and growth.

We don’t just train people; we validate the learning to knowing. Along with our strategic partner, World ICU, we can validate competence for each individual in any role. World ICU is the pioneering architect of a business tool that provides information assisting you with: forecasting training needs, succession planning, recruiting, performance appraisals and talent management. To learn more, contact us or visit www.Worldicu.com.

 
 
 
 

Our Approach

Companies today have different corporate cultures, with various unique challenges. We design and deliver our courses incorporating your overall expectations, goals and future strategies to maximize value for you. We conduct a full needs analysis on our clients prior to establishing course outline. Bottom line - we link tangible training objectives to your medium and long-term corporate goals. Interested in measuring your Return on Investment and Return on Objectives, you can with our process.

Each of our programs can be used as a “building block”; adapted to produce a series of individual modules, workshops, lunch and learns or ½ day and full day seminars. The choice is up to you. We’ll make it happen.

 
 
 
 

Want to measure your results?

We have five levels of evaluation available to you. Depending on your time and budget, this will allow you to measure concrete, bottom line results.

The five levels of measurement are:

  1. Reaction and satisfaction from the participants
  2. Participant learning as a result of the training
  3. Behavioural change – application and/or implementation on the job
  4. Business impact
  5. Return on investment – tangible and intangible benefits

Bottom line - we link tangible training objectives to your long-term corporate goals.

Ask us how by calling 403-286-9606.

Each of our programs can be used as a “building block”; adapted to produce a series of individual modules, workshops, lunch and learns or ½ day and full day seminars. The choice is up to you We’ll make it happen.

 
 
 
 

Programs

We have two programs in the area of Professional Selling. These programs have been proven to grant you the results you are looking for. Transcend Training along with World ICU has developed the competencies required to be a top performer whether your role is that of a Hunter, a Farmer, Account Manager, Territory Manager, working independently or on a team. World ICU is a work related learning and development company that has created a business system that validates competence in the workplace. To learn more, please refer to their website: www.worldicu.com.

The Art of Business Development™ (produced by Smalley & Co.)

Although many companies see business development (the art of winning profitable new business relationships) as an integral part of their growth strategy, most sales people are not properly trained in the special skills required to be successful.

Consider the following:

Many sales people do not have a clear, concise, and compelling value proposition. Research shows that in order to engage interest in a prospect your value proposition should be delivered within 10 seconds in a cold call, 20 seconds in a personal meeting (networking), or 2 minutes in a formal presentation.

  • 80% of all new business is signed after the 5th meeting with a prospect yet 90% of all sales people quit after the 4thmeeting.
  • 8% of sales people produce 60% of all new business.
  • Most sales people spend less than 30% of their time actually engaged with clients or prospects.
  • 67% of all sales people do not ask for an order, or a commitment from their prospect to move forward after a new business presentation.
  • 70% of all leads generated by traditional sales and marketing activities are never followed up.

We teach and coach a disciplined process and specific tactics for overcoming these statistics and deploying an effective business development process in your organization.

Strategic Relationship Selling - Gaining the Competitive Advantage

Professional selling requires discipline, focus, passion, strategy, clarity, energy and mastery of communication. This program is highly customized for your company, your industry, your business goals, and the level of competency of the individuals attending. It is comprised of four fundamental principles necessary in the attainment of revenue goals.

  • Manage your mind
  • Direct your behaviour
  • Master people skills
  • Sharpen sales techniques

We work with you and your sales team to improve overall effectiveness in dealing with people, productivity and ability to meet and/or exceed sales targets. This course inspires people to jump over the high bar, as it empowers them with the attributes, skills, techniques and systems necessary in the pursuit of excellence as a sales person.

Contact us for more information on how our team at Transcend Training can assist your team to cultivate the qualities that bring outstanding results.

People Smart Negotiations - Using Ethical Tactics & Strategies

Studies show that 72% of people who take part in negotiations for a living have never had formal training. Yet a skilled negotiator can change the outcome of a business deal by 5-10%. What kind of profit does this mean for your organization?

The lack of negotiation skills within an organization causes a wide variety of potential problems:

  • Damage to your company and your reputation if handled poorly
  • Loss of existing clients or future potential clients
  • A diminished level of competence and confidence of the members of your team
  • Loss of significant profits or margins
  • Staff that feel exploited, dissatisfied and resentment
  • Damage caused to long-term relationships by exhausting both people and resources

Skilled negotiators don’t make these mistakes. They attain the highest settlements while maintaining important relationships. This highly experiential program will help you prepare, strategize and negotiate fairly and ethically in a collaborative manner. This program is highly experiential. The optimal format for learning this skill set is through our half-day workshops, in order to practice the necessary skills and ensure correct implementation.

Inspired Performance Management – Promoting Productivity and Results

Legendary companies know that the secret to a successful organization is a satisfied and enthusiastic workforce. People are more productive, empowered and engaged when they are intrinsically motivated. Many managers and supervisors struggle with knowing what motivates their people and what strategies to implement in order to increase levels of productivity and performance.

This program reveals concrete ways to inspire, build trust and credibility, win employee dedication, cooperation and encourage accountability. It also covers the key elements of giving effective feedback, performance appraisals and active coaching to transform behaviours. Not only does this course help you develop your team, it helps you discover what drives you to achieve higher levels of performance. Move your people from passive indifference to active achievement with the strategies learned in this 2-day program.

Professional Persuasion and Influence

The applications of persuasion and influence are virtually infinite. These skills are is essential for success in any profession and can make an immense difference in the results you achieve. This program covers the four core elements:

  1. Credibility
  2. Understanding your audience
  3. Effective communication
  4. Building a solid argument

With the right attributes, attitudinal qualities and behaviour, you can build trust. When you understand the politics, decision-making process and ability (as well as personality type you are dealing with) it strengthens your ability to persuade. Add highly effective communication and a solid argument based on framing, logic, emotion and persuasion triggers and you have a master in professional persuasion and influence. Is this someone you want to be or have on your team?

 
 
 

Click here to to discuss how we can help your people increase their performance capability and ultimately your bottom line through our customized training seminars, workshops or keynotes, or call us at (403) 286-9606.

     
     

You developed and delivered a very well presented, professional and customer focused seminar for our sales team. You adapted the principles of salesmanship to directly relate to the veterinary conference, which the sales team was attending and the impact was immense. The sales representatives were interactive during your presentation and able to utilize the training immediately upon completion. Noelle you are an inspirational, energetic and engaging speaker who captivated our sales team with your enthusiastic teachings. You motivated them to try new techniques and the results were immediately evident and positive. Thank you again Noelle for your effective, educational leadership and motivation.

Carol Poland, DVM MSc, Sales Supervisor, Western Canada, Novartis Animal Health Canada Inc.

Noelle was an excellent instructor. Her methods of teaching were very “user-friendly” and she was great at answering questions, as well as promoting discussions. Overall I think Noelle was effective at teaching us the material, especially under the time constraints she had.

Mike Williams, Territory Manger, The News Group – Jim Pattison Group of Companies